Sunday , February 25 2024

ABSA Bank Teller Jobs – Teller

Website Absa Group Limited

Job Description:

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.

Job Responsibilities:

  • Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa
  • Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
  • Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
  • Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
  • Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
  • Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
  • Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
  • Ensure accuracy and efficiency when engaging with the customer.
  • Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
  • Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.

Qualification & Experience:

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Details:

Company: Absa Group Limited

Vacancy Type: Full Time

Job Location: Middelburg, Mpumalanga, South Africa

Application Deadline: N/A

Apply Here