Sunday , February 25 2024

Ackermans Online Job Application – HRIS Administrator

Website Ackermans

Job Description:

We are looking for a customer centric, efficient, and reliable individual who is deadline driven and should respond timely to all HR System user queries. As a HRIS Administrator, reporting directly to the HRIS Manager, you will have the opportunity to advice, support and conduct training sessions when required.

This role is responsible for the timely and effective response to HR System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution. Provides telephonic support and user training on the payroll system to all stakeholders. The HRIS Administrator will also be responsible to document project and systems processes with the assistance of the HR Business Analyst. The HRIS Administrator will escalates more complex problems but may manage the incident to completion.

Job Responsibilities:

  • Escalates and logs system errors to 3rd party vendors
  • Changing or adding system configurations (eg: ERS, PaySpace etc)
  • Follows up on all queries received for reporting purposes
  • Acts as the first line for all support to Store Managers and DSM’s and Line Managers with processing payroll
  • Resolves user queries telephonically and via email within 48hrs. (Respond to users, acknowledging receipt and updates on progress to resolve)
  • Actively contributes to projects relating to the HR systems team to ensure that we create a good user experience Assisting users with system requests
  • Assist BA’s with change requests
  • Assist HR Systems BA’s with ad-hoc requests
  • Assist New Store Managers and/or Line Managers with training when new functionality is rolled out.
  • Escalates all system queries sent to HRIS team to the relevant support role for resolution

Job Requirements:

  • Excellent Verbal and Communication skills
  • Gather various system data for reports
  • Training users on system functionality and new features
  • Experience with Payroll Systems
  • Microsoft Power BI
  • Work experience as an HRIS Administrator or similar role
  • Experience in time & attendance administration
  • Excellent analytical and reporting skills
  • Grade 12 Certificate/Matric
  • Experience in Moodle LMS
  • Office 365 knowledge including SharePoint
  • Understanding system integrations
  • Hands-on experience with system databases and HR software
  • Sound Knowledge of a Payroll system
  • Diploma in Human Resources, Business Systems Analyst or Information systems

Job Details:

Company: Ackermans

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here