Wednesday , February 28 2024

Altron Careers Port Elizabeth – Support Technician

Website Altron

Job Description:

Altron Managed Solutions is building a talent pool and we are constantly looking for candidates who would like to join the organisation to fill future vacancies. Please send a 3 minutes video telling us about your passion for IT and why you will be the best fit should the vacancy become available.

Job Responsibilities:

  • Technical support, maintenance, trouble shooting on Dell equipment
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • Complete administration within time frames as per policies
  • Maintain customer relationship

Job Requirements:

  • First-time-fix rate and recall rate under the stipulated requirements
  • Must have a valid drivers license and a reliable vehicle
  • Soldering Skills
  • Electronic Skills

Qualification & Experience:

  • Matric qualification
  • 2 years of experience in maintaining equipment in an IT environment
  • 1 Years working on desktop equipment

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location:  Port Elizabeth, Eastern Cape, South Africa

Application Deadline: N/A

Apply Here