Tuesday , February 27 2024

Altron Careers – Support Technician

Website Altron

Job Description:

This role requires a self-starter to deliver the desired customer service experience. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

Job Responsibilities:

  • First-time-fix rate and recall rate under the stipulated requirements
  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Maintain and manage sufficient boot stock
  • Complete administration within time frames as per policies
  • Technical support, maintenance, trouble shooting on Dell equipment
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)

Job Requirements:

  • Soldering Skills
  • High level of attention to detail
  • Good communication (verbal and written) skills and interaction skills

Qualification & Experience:

  • National Certificate Level 4 (N4) / Grade 12 (Required)
  • 2 years of experience in maintaining equipment in an IT environment
  • 2 Years working on desktop equipment

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: Nelspruit, Mpumalanga, South Africa

Application Deadline: N/A

Apply Here