Altron Vacancies 2023 – Support Analyst Consultant

Website Altron

Job Description:

The main goal of product support analyst is to ensure daily operations run as expected, assist merchants, customers and suppliers with troubleshooting and application support. Configure new stores and assist with UAT. They may also travel to customers’ businesses to carry out testing and installations.

Job Responsibilities:

  • Provide technical support to customers on Postilion & payment terminals and applications.
  • Design and compile procedures relating to internal technical support and operational activities.
  • Support analysts may also travel to customers’ premises to do installations or provide troubleshooting support.
  • Assist with the deployment of payment projects
  • Assistance with planning and execution of effective and controlled infrastructure or application changes and or maintenance to minimise effect on service to customers.
  • Install, maintain, upgrade and version control for Postilion & terminal software used by customers.
  • Conduct internal and external training on Payment terminal and associated equipment.
  • Reporting and support of queries from clients.
  • Understand EMV transactions and requirements.
  • Ensure software and hardware continue to function as intended, as well as either resolving customer issues or walk in customers through how to resolve issues themselves.
  • Respond to customer queries and complaints.
  • Conduct analysis of trends and requirements for payment terminal environment.
  • The main goal of a product support analyst is to educate prospective and current customers on the products offered by their companies.

Job Requirements:

  • Excellent administrator with strong attention to detail.
  • Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
  • Be a team player
  • Ability to maintain supreme levels of ethical behaviour
  • Good understanding of eSocket.POS
  • Good understanding of Postilion Office
  • Code 8 drivers & own car preferred.
  • TermApp
  • Root Cause Analysis
  • Good understanding of Config Server
  • Postilion or transaction switching courses
  • Good oral and written communications skills.
  • MS SQL skills
  • Concepts, Applications, Technologies, Cryptography, PCI & general governance & Compliance
  • Experience in payment technologies (Base24, Postilion, Trade Root, ISO 8583 etc.)
  • Flexibility in terms of staying late when required e.g. P1’s
  • Flexibility in terms of working shifts that may include Saturday mornings or after hours
  • Electronic Payments industry 2 to 5 years
  • Organisational and prioritisation skills.
  • Numeracy skills.
  • Card device implementation & support experience
  • BIN updates
  • ITC or Bachelors’ Qualification will be an added advantage
  • NFQ or diploma – IT or finance related
  • TermPOS
  • Matric /Gade 12
  • Good understanding of PCI-DSS
  • 3-5 years software support
  • Ability to identify opportunities for improvement.
  • Good understanding of Post Card

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: Gauteng, South Africa

Application Deadline: N/A

Apply Here