Amazon Jobs Johannesburg – Containers Cloud Support Engineer

Website Amazon

Job Description:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Job Responsibilities:

  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Interact with leading engineers around the world.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Learn and use groundbreaking technologies.

Job Requirements:

  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience managing full application stacks from the OS up through custom applications.
  • Configuration Management with Ansible, Chef, Salt, SCCM or a similar tool.
  • Good understanding of distributed computing environments.
  • Strong analysis and troubleshooting skills and experience.
  • Experience with Kubernetes or containerization technologies
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
  • Strong experience in a systems administration, DevOps/Deployment or similar role using two (2) or more of the following technologies:
  • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
  • 4 to 7 years of relevant experience
  • Containers: includes all AWS services that supports containers’ creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service.
  • Build/Release Management with Git/SVN/ANT, Gradle, Maven, Make or a similar tool.
  • Exposure to Virtualization (Hyper-V, VMware, Xen).
  • Understanding of hypervisor/virtualization and containerization
  • To qualify for this role, you should have the following experience:
  • Understand the complete deployment lifecycle from design, build, test, deploy.
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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