Wednesday , February 28 2024

Careers at Clicks – Service Advisor

Website Clicks Group

Job Description:

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Responsibilities:

  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
  • To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
  • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
  • To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
  • To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  • To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
  • To timeously and efficiently resolve all customer queries in line with the Company’s policies.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.

Job Requirements:

  • 1 years’ experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
  • Knowledge of customer service excellence
  • Essential: Relevant Retail/Business Management qualification (External applicants)
  • Understanding and application of financial management principles
  • Essential: Grade 12
  • Results and target driven
  • Desirable: Maths 50% and English 50% at grade 12 level
  • Problem-solving skills
  • Knowledge of competency based interviewing
  • Strong customer orientation
  • Sound managerial skills
  • Knowledge of labour legislation and IR practices
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Planning and organising skills
  • Knowledge of stock, cost, risk and compliance management procedures
  • Good communication skills
  • Numeracy and stock management experience

Job Details:

Company: Clicks Group

Vacancy Type: Full Time

Job Location: Polokwane, Limpopo, SA

Application Deadline: N/A

Apply Here