Sunday , February 25 2024

Department of Home Affairs Current Vacancies – Civic Services Supervisor

Website Department of Home Affairs

Job Responsibilities:

  • Conduct quality assurance to ensure quality of service delivery
  • Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions
  • Keep abreast with departmental policy prescripts
  • Ensure effective and efficient management of queues in the office
  • Collate, interpret and supervise statistical information on service standards, throughout times, bottlenecks, volumes and error rates •
  • Provide expert advice and guidance to local office on civic services operational issues and matters
  • Serve as a project leader within the local office for civic services to ensure effective project management implementation
  • Facilitate and direct staff in all Human Resources administration requirements within the local office
  • Render services in Mobile Units where and when required
  • Supervise the performance of the staff members
  • Asses the working environment and report all Occupational Health and Safety issues to management
  • Monitor service delivery and assist staff where service levels are not being met
  • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements
  • Manage records / documentation according to DHA document management prescripts
  • Ensure adherence to Batho Pele principles in order to improve service delivery within the office

Job Requirements:

  • Communication Skills (Verbal and written)
  • Financial administration
  • Sound interpersonal relations
  • Planning and organizing
  • Attention to detail
  • Record and time management
  • Understanding of Departmental Legislation and Public Management Framework
  • Sound knowledge of the Batho Pele Principles
  • A valid driver’s licence and willingness to travel.

Qualification & Experience:

  • 2-years’ experience at Supervisory level is required
  • An undergraduate qualification in Public Management / Administration, Social Science or related field at NQF Level 6 recognized by SAQA

Job Details:

Company: Department of Home Affairs

Vacancy Type: Full Time

Job Location: Acornhoek, Mpumalanga, South Africa

Application Deadline: N/A

Apply Here