Sunday , February 25 2024

Fidelity Careers – Call Centre Sales Services

Website Fidelity Services Group

Job Description:

As the Call Centre Sales Services Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns You will have the responsibility of managing Outbound and Inbound team leaders, motivating them to meet and exceed targets through providing exceptional sales services, as well as assisting incoming calls, e-mails etc.

Job Responsibilities:

  • Liaise with Supervisors, Agents and third parties to gather information and resolve issues for inbound line
  • Ensure that all relevant communications, records and data are uploaded/attached to calls
  • Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
  • Meeting and exceeding performance targets for speed, efficiency, sales and quality within the outbound call centre
  • Keeping accurate records of discussions or correspondence with customers
  • Reach required conversion, talk time and number of calls touched
  • Develop sales strategies to guarantee continued growth in line with company objectives and market conditions
  • Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies, and procedures
  • Attend regular meetings with Call Centre HOD, Supervisors and Agents to discuss all matters related to the outbound and inbound call centres

Job Requirements:

  • Great interpersonal skills
  • Excellent verbal and written communication skills
  • Computer Literate (MS Office, Excel, PowerPoint)

Qualification & Experience:

  • Relevant qualification/degree advantageous
  • Certificate in Basic Principles of Call Centre (advantageous)
  • Minimum of 2 years in Managerial role within a call centre environment
  • Matric / Grade 12

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Goodwood, Western Cape, South Africa

Application Deadline: N/A

Apply Here