Sunday , February 25 2024

Fidelity jobs in Lenasia – Administrator

Website Fidelity Services Group

Job Description:

The role of the Administrator is to ensure the effective and efficient management of sales contracts, receiving of feedback from Sales Consultants regarding the outcome of appointments, reception duties and office administration duties

Job Responsibilities:

  • Give full feedback to customers where necessary
  • Handling of sales related enquiries by customers not related to new leads or leads in “Follow Up”
  • Ensure that the disciplinary code is always adhered to
  • Ensure that information is communicated in a timely and accurate manner to all
  • Handling of red flags and resolution of related sales complaints
  • Addresses on sales system (Recon or New customer) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
  • Standing Operating Procedures must be upheld
  • Receiving of feedback from Sales consultants regarding the outcome of appointments daily
  • Ensure SOX compliance at all times
  • Meeting and keeping on agreed upon targets – performance
  • Ensure that the applications received meet the minimum standards
  • High standard of service must be upheld
  • Capture and record all relevant information on sales systems and update the call status accordingly
  • Check and copy submissions
  • Ensure that the Big 5 principles are upheld at all times
  • Ensuring that all walk-in customers are attended to and queries are escalated
  • Ensure correct DOA levels have been signed off for contracts and quotes.

Job Requirements:

  • Keep your workstation/office neat and tidy at all times
  • Have knowledge about all facets pertaining to your position
  • Not abuse company telephone for private calls
  • Assisting with other ad-hoc tasks, analysis and projects as and when required
  • Attend all required meetings and training sessions

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Lenasia, Gauteng, SA

Application Deadline: N/A

Apply Here