Fidelity Security Jobs – Community Operations Manager

Website Fidelity Services Group

Job Description:

The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch

Job Responsibilities:

  • Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
  • Understanding of the competitive landscape as it relates to the pro-active model.
  • Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
  • Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
  • Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
  • Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
  • Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
  • Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
  • Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
  • Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
  • Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
  • Attend all serious crime incidents personally, and assist the client with any/all security needs.
  • Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
  • Conduct performance appraisals and manage HR manage system.
  • Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
  • Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
  • Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
  • Manage and control all purchases.
  • Manage and keep track of all disciplinary hearings.
  • Check and control PSIRA registration/Competencies/training monthly.
  • Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
  • Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
  • Manage and control FAMS firearms requirements.
  • Manage all new employees as required in the recruitment process.

Job Requirements:

  • Firearm competency (Business purposes)
  • Valid driver’s license.
  • Grade B Security Certificate – (existing or to be obtained on appointment)
  • Post matric qualification in General Management advantageous
  • Senior Certificate or equivalent
  • Grade B PSIRA Certificate
  • 3 years’ minimum experience, at Mid-Management level.

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Lenasia, Gauteng, SA

Application Deadline: N/A

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