Sunday , February 25 2024

Fidelity Vacancies 2023 – Field Credit Controller

Website Fidelity Services Group

Job Description:

 Collect on outstanding Inland amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off.

Job Responsibilities:

  • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool).
  • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed.
  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.
  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients.
  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time.
  • Issue letters of demand & suspension to clients in accordance with the collection policy.
  • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.

Job Requirements:

  • Valid Driver’s Licence
  • Strong People & Communication skills
  • Strong knowledge of Microsoft Office & Excel
  • Strong People & Communication skills

Qualification & Experience:

  • Credit Management or Finance related qualifications
  • 2-3 Years Collections experience in a high-volume consumer environment
  • Matric

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Klerksdorp, North West, South Africa

Application Deadline: N/A

Apply Here