Fidelity Vacancies 2023 – Technician, CashMaster

Website Fidelity Services Group

Job Description:

The above position is vacant at CashMaster in Cape Town, reporting to the Operations Manager CashMaster. Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.

Job Responsibilities:

  • Adhere to all company’s filed procedures and processes
  • Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
  • Diagnose errors or technical problems and determine proper solution
  • Build positive working relationships with customer
  • Provide service and customer support during field visits or dispatches
  • Manage all on site installations, repairs, maintenance and test tasks
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Maintain a professional appearance

Job Requirements:

  • Ability to advocate and provide policy advice
  • Strong written and oral communication skills
  • Excellent technical, problem solving and analytical skills
  • Ability to work weekends and holidays

Qualification & Experience:

  • PSIRA Registered
  • Matric / Grade 12 / National Senior Certificate

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here