Firstrand Jobs – Customer Experience Champion

Website FirstRand

Job Description:

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice

Job Responsibilities:

  • Contribute to teamwork and inclusivity within own team
  • Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without
  • being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Identify and utilise opportunities to assess and improve own performance
  • Optimise work through the application of learning experiences
  • Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
  • Deliver customer service through adherence to quality service standards

Qualification & Experience:

  • Minimum Qualification – Grade 12
  • Experience – 1 to 3 years experience in a retail enviroment
  • Preferred Qualification – Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage

Job Details:

Company: FirstRand

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, South Africa

Application Deadline: N/A

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