Wednesday , February 28 2024

Hollard Careers – Risk Administrator

Website Hollard Insurance

Job Description:

Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch
Enhance the image of the company through the continuous delivery of efficient and effective customer service
Responsible for the administrative support of the Risk Consultant team in Cape Town. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team

Job Responsibilities:

  • Surveys that are deemed as a priority by the Business need to prioritised and managed accordingly to support the growth targets of the Cape Town branch
  • Survey requests: Follow up on all survey requests. Survey requests should not be outstanding for more than two weeks. Prioritization Report should be used as guidance with the required comment made on the report
  • Monitor backlog and report on performance for Risk Consultants and Riskmen
  • Reporting: Ensure timeous reporting (survey activities, prioritization report etc). Escalate areas of concern to direct manager
  • Ensure that the Risk Consultants provide complete and professional risk reports in order for Underwriters to have a clear picture of all the risks involved
  • Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company
  • Ensure that surveys for the Risk Consultants and Riskmen are booked, arranged and assigned for them to conduct surveys timeously and professionally (within agreed timeframes).
  • Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
  • Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.

Job Details:

Company: Hollard Insurance

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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