KFC Vacancies Near Me – Restaurant General Manager

Website KFC

Job Description:

The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.

Job Responsibilities:

  • Provide support for KFC restaurants within your area, as required
  • Create a customer focused environment which is appealing to KFC’s diverse customer base
  • Rigorously follow legislative requirements associated with recruitment of employees
  • Act as an ambassador of KFC at community/commercial events
  • Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place
  • Manage new product roll outs
  • Actively utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies
  • Prepare & present Business results at bi-annual RGM Stewardships
  • Embrace and embed new and/or changes to KFC SA/YUM! systems and processes
  • Maintain up to date employee files and training records for all employees
  • Build Know How of surrounding KFC restaurants, sharing best practice across area and region
  • Fully comply and adhere to RGM Success Routines
  • Proactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate
  • Complete a robust financial audit monthly and communicate results to Area Coach along with Action Plan to drive improvement, where appropriate
  • Manage all customer complaints in line with company policy, escalating issues to Area Manager, where appropriate
  • Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs
  • Search for talent outside the KFC Equity business & escalate CVs etc to Area coach & HRBP
  • Prepare and plan for Monthly Business review with Area Coach
  • Manage team member incentives and drive regular recognition in store.
  • Regularly review Customer feedback reports, communicate action plans for execution to ensure the restaurant is consistently achieving the company standard
  • Plan and facilitate regular Management and Team meetings in line with KFC SA’s RGM Success Routines.
  • Utilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times
  • Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store
  • Proactively manage and oversee all new employees through their Induction and in store Training Timetable

Job Requirements:

  • Coaching Basic HR/IR knowledge (disciplinary/grievance process)
  • Previous restaurant or similar experience
  • Strong Customer Orientation
  • Presentation Skills
  • Minimum 3 years Managment experience
  • Post matric qualification (Diploma in Retail /Hospitality/Business Management)
  • Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L
  • Demonstrates strong Sales Focus
  • A track record of developing people
  • Strong Communication skills, at all levels
  • Completed Matric Certificate

Job Details:

Company: KFC

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here