Tuesday , February 27 2024

Life Healthcare Vacancies – Services Manager

Website Life Healthcare

Job Description:

An opportunity exists for a Services Manager at Life Wilgers reporting to the Hospital Manager, Jackie Simonato. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical/Healthcare risk waste services, General Waste services, Laundry services, Coffee Shops and Paid Parking Services.

Job Responsibilities:

  • Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providers
  • Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
  • Ensuring accurate and timeous invoices are received from external suppliers for processing
  • Ensuring invoices are captured according to approved catalogues and contracts
  • Planning, agreeing and implementing Capex expenditure with hospital management
  • Review services benchmark report to effectively manage outsourced services cost and quality metrics
  • Participating in budgeting process and monitor performance against budget
  • Effective relationship building with internal and external stakeholders
  • Participating actively, where necessary, on internal and external review meetings
  • Identifying alert and incident trends and drive corrective actions
  • Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
  • Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
  • Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
  • Driving and monitoring conformance to SLA, identify gaps and implement corrective action
  • Maintaining productive relationships with service providers through regular meetings
  • Complete scope changes for all permanent changes in services scope

Job Requirements:

  • Contribute towards meaning input and continuous improvement initiatives
  • Knowledge and exposure in Industrial Relations (advantageous)
  • Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities
  • Management and Bundled soft services contracts (non-negotiable)
  • Knowledge of contract management and health and safety regulations (OHS Act)
  • Ability to work well under pressure, individually as well as in a team

Qualification & Experience:

  • Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
  • Experience in the procurement and management of facilities related services
  • Experience in the field of facilities management (soft services) and SLA management
  • Minimum 3 years’ experience managing large teams (non-negotiable)
  • Experience in managing budgets and forecasting
  • Experience in working in a multi-disciplinary environment
  • A recognised 3 – 4 year Degree or National Diploma at NQF level 6 or 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related (non-negotiable)

Job Details:

Company: Life Healthcare

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, South Africa

Application Deadline: N/A

Apply Here