Mango Airlines Vacancies – Engineering Claims Specialist Insurance

Website Mango Airlines

Job Description:

The Engineering Claims Specialist’s role is to, with limited supervision, manage the non-standard complex claims (high severity/complexity) in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Company Basics.

Job Responsibilities:

  • Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
  • Promptly handle engineering claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.
  • To develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.
  • Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.
  • Prepares reports and engages with reinsures and global claims on cases that are likely to exceed retention.

Job Requirements:

  • High level awareness of interdependencies with other Company Functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting and Legal)
  • Awareness of the litigation process through all courts.
  • Knowledge of industry standards and protocol
  • Expert Technical claims handling knowledge across a broad range of lines of business/claim types
  • Desire to learn and be flexible to business change
  • Recognise the benefit of providing excellent customer service
  • Knowledge of how to identify and engage with lead experts.
  • Knowledge of legal systems and interpretation of legal liability

Qualification & Experience:

  • 5 years + specific claims experience

Job Details:

Company: Mango Airlines

Vacancy Type: Full Time

Job Location: Emfuleni, Gauteng, South Africa

Application Deadline: N/A

Apply Here