Marriott Careers – Corporate Sales Executive

Website Marriott

Job Description:

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.  Manages group/catering opportunities not handled by an Event Booking Center (EBC).  Actively up-sells each business opportunity to maximize revenue opportunity.  Achieves personal and team related revenue goals.  Verifies business is turned over properly and in a timely fashion for proper service delivery.  Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience.  Provides service to customers in order to grow the account on behalf of the company.

Job Responsibilities:

  • Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
  • Focuses efforts on group/catering accounts with significant potential sales revenue.
  • Maximizes revenue by upselling packages and creative food and beverage.
  • Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
  • Partners with group/catering counterpart to effectively manage the business opportunity.
  • Executes and supports the business Customer Service Standards and property’s Brand Standards.
  • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Develops effective group/catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Handles complex business with significant revenue potential as well as significant customer expectations.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Manages and develops relationships with key internal and external stakeholders.
  • Uses sales resources and administrative/support staff.
  • Provides excellent customer service in order to grow share of the account.
  • Executes brand’s Customer Service Standards and property’s Brand Standards.
  • Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
  • Handles all opportunities if property does not participate in an EBC.
  • Conducts site inspections.
  • Creates contracts as required.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Job Requirements:

  • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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