Metropolitan Hospital Careers – Outbound Sales Team Leader

Website Metropolitan

Job Description:

Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.

Job Responsibilities:

  • Identify operational efficiencies and make recommendations for improvement.
  • Maintain effective and efficient record keeping on the relevant system.
  • Effectively manage all day-to-day team activities and escalations.
  • Plan and implement a cycle of medium term improvements to drive pricing of services and products.
  • Cultivate and manage working relationships with a variety of stakeholders.
  • Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
  • Analyse, identify trends and report on team performance and productivity.
  • Implement action plans to achieve sales targets and business goals.
  • Regularly assess team members’ performance against targets and implement actions to increase performance.
  • Communicate and implement approved team targets within area of responsibility.
  • Encourage innovation, change agility and collaboration within the team
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
  • Develop plans to achieve sales targets in line with client centric practices.
  • Manage the adherence to operational processes, policies and legislative requirements.
  • Provide authoritative, expertise and advice to clients and stakeholders
  • Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
  • Develop action plans and initiatives to drive sales, motivate team and improve performance.
  • Conduct regular engagement with team members in order to cascade information and team objectives.
  • Provide regular reports on delivery of services
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
  • Effectively manage performance within the team in order to ensure business objectives are achieved
  • Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
  • Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
  • Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
  • Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
  • Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted
  • Implement measures to address non-performance within the team.

Job Requirements:

  • FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published
  • Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor
  • FAIS Key Individual Regulatory Exam Level 1 (preferred)
  • FAIS Representative Regulatory Exam Level 5 passed
  • Diploma in business management
  • Minimum entry level qualification equivalent to Grade 12/NQF4 qualification

Job Details:

Company: Metropolitan

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here