Metropolitan Market Careers – Service Consultant

Website Metropolitan

Job Description:

Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Job Responsibilities:

  • Understanding and effectively using the call centre telephony system and workflow management system.
  • First call resolution for resolving member and service provider queries.
  • Flexibility to be able to handle telephonic and/or written enquiries.
  • Ensuring the Scheme and in particular MMH Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.
  • Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme.
  • Ensuring quality service, production, first calls resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance.

Job Requirements:

  • Good listening skills
  • Excellent typing skills and proficient in MS Office
  • Customer service orientated
  • Excellent verbal and written communication skills
  • Good decision-making and problem solving
  • Team Orientation and attention to detail
  • Matric or an equivalent qualification
  • Initiating action (taking prompt action to accomplish objectives)
  • 1-2 years’ experience in a Call Centre or Client Service environment essential
  • Fluent in Afrikaans (verbal and written communication) essential
  • Ability to learn and apply new skills
  • Experience in Medical Aid administrative and/or healthcare experience is essential
  • Good telephone etiquette

Job Details:

Company: Metropolitan

Vacancy Type: Full Time

Job Location: Centurion, Gauteng, SA

Application Deadline: N/A

Apply Here