Sunday , February 25 2024

Motus Global Careers – Foreman

Website Motus Holdings Limited

Job Description:

The primary purpose of the position is to be known for performing all customer service work (inspection) and defined assembly/maintenance repairs to highest standards of quality and efficiency; in doing so promotes the brand image with reliable and cost efficient work.  Also make a substantial contribution towards preserving the value of the customers’ vehicle.

Job Responsibilities:

  • Maintain and monitor Productivity reports
  • Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
  • Develop and implement a staff resource plan in response to the needs of the workshop
  • Ensure customer is informed off all work done on vehicle via Service Advisor
  • Develop and commit to relevant labour sales and profit targets in relation to the Workshop
  • Assist technical staff with problems and facilitate on the job training
  • Ensure that all sundries and controlled wastages of consumables are minimized
  • Maintain a database recording the mechanics/ technicians time and efficiency analysis
  • Always manage and monitor labour sales and workshop profitability
  • Conduct effective Workshop Planning
  • Monitor and communicate staff target achievements and implement corrective action plans
  • Improve and maintain customer service index percentages to agreed standards
  • Ensure compliance to Mercedes SA’s CI (corporate identity) guidelines within department
  • Ensure that CSI is always consistently above Group minimum standard
  • Plan staff leave, training and other “non-productive” times efficiently in order to minimize negative effects on productivity
  • Motivate team members using appropriate and approved methods to produce their best results
  • Review all allocating hours clocked on all job cards to hours sold (i.e. profitability)
  • Monitor and maintain technology and ensure maximum access.
  • Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
  • Manage and record staff leave, training and other “non-billable” time correctly in order to minimise the impact on productivity and revenues – in conjunction with the Workshop Manager
  • Control workshop productivity (i.e. hours worked / hours sold) and efficiency (i.e. flat rate time with actual time
  • Assist TIPS Champion with unresolved technical problem (if unresolved)
  • Ensure efficient and correct “loading” of workshop hours
  • Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
  • Load workshop according to productive and available staff
  • Assist technicians with unresolved technical problem (if unresolved)
  • Discuss and S-CSI results and potential action Plans

Job Requirements:

  • Effective verbal, written, presentation, and listening communication skills
  • Ability to install and administer computer hardware, software and networks
  • Articulate and diligent
  • Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
  • Ability to work in a team as well as independently
  • Excellent analytical problem-solving skills
  • Matric / Grade 12
  • Red Seal qualified
  • Valid drivers license
  • Decision-making skills
  • Customer orientated
  • At least 2-3 years Technical Experience
  • Mercedes-Benz PC workshop background will be a great advantage

Job Details:

Company: Motus Holdings Limited

Vacancy Type: Full Time

Job Location: Polokwane, Limpopo, SA

Application Deadline: N/A

Apply Here