Website Motus Holdings Limited
The Service Advisor is the professional ‘manager’ of the entire customer-oriented service process. Standards are set in the customer care and view each customer contact as a professional challenge and feel responsible for customer’s problems until they have solved. Customers value the certified Service Advisor for his/her competence, trustworthiness and respectful way of treating them as partners in resolving issues. even when conflicts arise, he/she always shows customers how much he/she values them. His/her co-workers in the workshop value him/her for speaking their language, thanks to his/her technical understanding. He/she is the competent intermediary between the customer and the workshop and thus contributes considerably to the business success of the entire after-sales area.
Receive customer telephone calls to book an appointment. Gather and ensure the accuracy of customer and vehicle details. Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accurately. Co-ordinate and clarify the method and place of reception and hand-over of the vehicle with the customer.
- Excellent people skills and the ability to work under pressure
- A great team player.
- Valid Driver’s License
- A minimum of Grade 12.
- A minimum of 2 years’ experience in a Service Advisor position would be beneficial.
- Hyundai/KIA experience would be an advantage
- Service Advisor skills, knowledge and experience.
Company: Motus Holdings Limited
Vacancy Type: Full Time
Job Location: Klerksdorp, North West, SA
Application Deadline: N/A