Sunday , February 25 2024

Mr Price Jobs Durban – E-Commerce Manager

Website Mr Price

Job Description:

Lead the E Commerce team to successfully trade and exceed Ecommerce sales targets while driving the ongoing enhancement and project with the support of Mr Price Group Technology. The user interface of the website and overall UX is pivotal in the completion of an online transaction. As ecommerce manager you will scrutinize the look, feel and design of a website, working closely with teams to get the right interface and structure which will suit the customer journey best. The aim is to make the online ecommerce system easy to use, fast and secure. Manage various data sources and web analytics tools to improve customer experience and assist to increase web presence and suggest changes required.

Job Responsibilities:

  • Engage with third parties and Mr Price Group Technology to deliver projects that will support and improve ecommerce and increase sales.
  • Monitor key performance indicators on the website and develop plans to improve
  • Engage with couriers to keep abreast of potential challenges and opportunities in fulfilling online orders. Scrutinize courier billing monthly to ensure rates are in line and corrective measures are taken to ensure under and over recovery are within reasonable terms.
  • Engage across various communication touch points such as Mr Price Sport online store, Mr Price Sport app in an effort to acquire and retain Mr
  • Price Sport customers to meet and exceed sales targets as well as to grow brand recognition and love.
  • Seek out enhancements that would be beneficial and propel the e-commerce business into the future
  • Engage weekly with fulfilment stores to ensure online processes are being adhered to and highlight outstanding orders. Monitor SLA’s both from fulfilment store and courier
  • Implement marketing campaigns aligned with business calendar.
  • Engage with Mr Price Customer Care regarding feedback from customers, whether positive or negative to create valuable insights for Mr Price
  • Sport to enhance the customers experience. Resolve customer issues as soon as possible and display compassion and care in every case.
  • Monitor and drive web traffic, engagement, conversion and enhance customer experience.
  • Monitor customer feedback via the various tools and take immediate action as required.
  • Provide constant feedback and updates on aspects relating to budgets, monthly forecasts, search trends and sales to relevant teams to capitalise on sales and customer satisfaction.

Job Requirements:

  • Knowledge of Digital Marketing
  • MIS – Advantageous
  • Related degree/ diploma in Marketing
  • Technology performance: Eg Klevu, Nosto, SimilarWeb
  • Microsoft Suite
  • Google Analytics
  • Store Fulfilment – Advantageous
  • Magento 2
  • 4 years Ecommerce experience
  • SEO tools

Job Details:

Company: Mr Price

Vacancy Type: Full Time

Job Location: Durban, KWAZULU-NATAL, SA

Application Deadline: N/A

Apply Here