Monday , February 26 2024

Nedbank Vacancies Durban – Administrator RBB OPS, Nedfleet

Website Nedbank

Job Description:

Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures

Job Responsibilities:

  • Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
  • Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
  • Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
  • Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
  • Respond to telephone queries within the agreed service level agreements in a professional manner.
  • Fax authorisation confirmation to merchants when required.
  • Liase with manufacturers to assist in policy and goodwill claims
  • Negotiate on behalf of the client, competitive maintenance and repair prices.
  • Issue card authorisations for damaged cards.
  • The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis
  • Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
  • Operate within approved operational mandates and parameters.

Job Requirements:

  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Administrative procedures and systems
  • Banking procedures
  • Relevant software and systems knowledge
  • Business terms and definitions
  • Business writing
  • Cluster specific operations
  • Data analysis

Qualification & Experience:

  • Diesil / Petrol Mechanic Diploma
  • 3 – 5 years senior admin level in financial services industry

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, South Africa

Application Deadline: N/A

Apply Here