Website Old Mutual
Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company. Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
- Continuously build client base to secure future portfolio growth.
- Conduct a comprehensive risk evaluation for the client.
- Manage time and workloads to ensure that deadlines and targets are met.
- Maintain minimum agreed quote volumes.
- Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
- Identify and execute on innovative methods to build own insurance portfolio.
- Prospect for new clients through networking, cold calling and door to door canvassing.
- Maintain a minimum agreed quote to sales ratio.
- Identify and action on cross & up selling opportunities across all products.
- Maintain an agreed NTU – and Cancellation ratio.
- Monitor and resolve escalated client queries and complaints timeously.
- Perform after sales service tasks according to allocated portfolio of customers.
- Sell according to agreed targets for the day, week and month.
- Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
- Minimum of 2 years’ experience in Direct sales Valid Driver’s Licence with own reliable transport
- Minimum of 2 years experience’ in non-life insurance.
- FAIS Compliant in Non-life Commercial product category.
- Grade 12 or National Senior Certificate.
Company: Old Mutual
Vacancy Type: Full Time
Job Location: Johannesburg, Gauteng, SA
Application Deadline: N/A