Qatar Airways Careers – Airport Services Duty Supervisor

Website Qatar Airways

Job Description:

Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Job Responsibilities:

  • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
  • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
  • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
  • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
  • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
  • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
  • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements

Job Requirements:

  • 5 years of job-related experience required
  • Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
  • Bachelors Degree or equivalent
  • High computer literacy
  • Should have the legal rights to live and work in South Africa
  • Fluent in English both written and spoken

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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