Wednesday , February 28 2024

Sappi Jobs in Sa – Desktop Support Specialist

Website Sappi

Job Description:

Sappi Somerset is among the largest paper mills in North America, producing over 970,000 metric tons of graphics and board paper and 530,000 metric tons of pulp each year. The mill began as a greenfield pulp mill in 1976, supplying fiber for Scott paper tissue mills. The first of three state-of-the-art coated paper machines was installed in 1982, with subsequent machines installed in 1986 and 1990. Significant reinvestments over the years has maintained Somerset’s edge on technology and also to branch out from traditional graphic paper into SBS board grades with the rebuild of PM1 in 2018. The mill can also produce market pulp based on fiber balance, and continues to push for world class status in the realms of safety, quality, and productivity.

Job Responsibilities:

  • Assures that Somerset IT adheres to Company software standards and licensing policies.
  • Maintains desktop operating systems (Windows 10/7), including loading, configuration and troubleshooting in an Active Directory-based networked environment
  • Responds to desktop support calls in accordance with established Service Level Agreements
  • Provides configuration and troubleshooting of PC peripherals (scanners, printers, cameras, etc.)
  • Works closely with the Service Desk Personnel and logs and tracks support requests
  • Works with the Desktop Support Supervisor to develop plans and define priorities
  • Provides support, including loading, configuration and troubleshooting of Microsoft Office Productivity application via SCCM (Microsoft Office 365) and many other PC based applications, such as Outlook, AutoCAD, SAP desktop client (SAP GUI), etc.

Job Requirements:

  • Strong knowledge of Sappi’s Somerset Plant, physical plant layout, equipment locations and department locations
  • Ability to be independently productive on day 1 with little to no training
  • Strong customer service and communications skills
  • Desktop, laptop, handheld PC’s, peripheral support

Qualification & Experience:

  • One to three years experience in Windows (10/7/XP/NT) desktop support

Job Details:

Company: Sappi

Vacancy Type: Full Time

Job Location: Somerset, Western Cape, South Africa.

Application Deadline: N/A

Apply Here