Sunday , February 25 2024

SARS Careers – Operational Specialist, Digital

Website South African Revenue Service

Job Description:

The purpose of this role is to provide specialist support to the effective and efficient digital operations within SARS, while enhancing and further promoting the internal and external Digital functions of SARS.

Job Responsibilities:

  • Provide advice and collaborate with key stakeholders to implement digital channel initiatives.
  • Provide input into guidelines for how the organization should conduct itself on digital platforms.
  • Amplify channel subscription through simplified access management and service augmentation.
  • Identify trends and diagnose potential risks to service delivery and performance.
  • Identify channel functional problems, support and promote approaches to enable efficiency of Digital offerings.
  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
  • Develop & ensure implementation of a practice that builds service excellence & encourage others to provide exceptional sProvide input in implementing Digital operational plans.
  • Support the Digital Channel Strategy execution and project delivery to achieve business objectives.
  • Provide advice into the expansion of Digital service offerings where lack is identified.
  • Provide input into the development of governance, compliance, integrity and ethics within Digital channels.

Job Requirements:

  • Customer Relationship Management
  • Efficiency improvement
  • Tax Knowledge
  • Business Knowledge

Qualification & Experience:

  • Senior Certificate (NQF 4) AND 10 year’s related digital product experience.
  • Bachelor’s Degree / Advanced Diploma (NQF 7) Information System/ Information Management/Information Technology (NQF 7)/ Business Analysis AND 5-7 years’ experience with digital products.

Job Details:

Company: South African Revenue Service

Vacancy Type: Full Time

Job Location: Brooklyn, Gauteng, South Africa

Application Deadline: N/A

Apply Here