Standard Bank Vacancies – Lead, Service Management

Website Standard Bank

Job Description:

To direct quality of service for Business Line, Corporate Function ITacross Country, shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.

Qualification & Experience:

  • 8 – 10 years – Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
  • More than 10 years – Broad experience in leading service management processes for large and diverse portfolio’s. Proven knowledge and application of ITSM practices.
  • Industry related certification and membership e.g. ITIL certification

Job Details:

Company: Standard Bank

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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