Monday , February 26 2024

Take a Lot Careers – Restaurant Support Assistant

Website Takealot

Job Description:

We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Job Responsibilities:

  • Monitoring the connectivity performance of restaurant devices, performing basic troubleshooting and/or escalating bigger problems to device management team.
  • Manually hiding and un-hiding menu items that are reported as out of stock.
  • Monitoring the restaurant acceptance of food orders and contacting restaurants to ensure a high order acceptance percentage.
  • Working closely with Food CSM to provide restaurant information to him for Food CS to resolve customer problems
  • Logging of Zendesk tickets and assigning them to the relevant departments for second level support. This includes Finance, Operations, Device
  • Support and Product. Responding back to restaurants with the resolution once ticket resolved.
  • Daily reporting on Restaurant support activities, device performance and restaurant acceptance ratios.
  • Logging of system errors and bugs as they arise.

Job Requirements:

  • Competence in Excel and Word.
  • Self-directed.
  • Solutions-oriented, can-do attitude and high energy.
  • Passion for working in a start-up environment.
  • Passion for customer service.
  • Good analytical and reporting skills.
  • Comfortable and able to function in an ambiguous, fast paced, high pressure environment, while maintaining high quality outputs.
  • Able to communicate clearly and voice an opinion.
  • Process orientated.
  • Strong interpersonal skills and the ability to work as an effective team member

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here