Sunday , February 25 2024

Takealot Jobs – Online Shopping Assistant Flexi

Website Takealot

Job Description:

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great
Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.

Job Responsibilities:

  • Take ownership of our customers and ensure that their needs are met as soon as possible.
  • Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.
  • Delivering timely, accurate and professional customer service.
  • Communicate with customers via phone and email.
  • Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
  • Prioritise and handle all emails and incoming calls in English.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assisting with order success to limit food loss and enhance customer experience
  • Liaise between internal departments to solve customer queries.

Job Requirements:

  • Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
  • Ability to interview and interact professionally with internal and external clients
  • Strong analytical and critical thinking, using data to inform decisions
  • Exceptional attention to detail
  • Minimum of 6 – 12 months within the customer service environment
  • Solutions-oriented, can-do attitude and high energy
  • Excellent verbal and written communication skills
  • Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.
  • Senior Certificate or Higher
  • Customer-obsessed, able to create a positive customer experience for all contacts

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here